FREE RETURNS. STANDARD SHIPPING ORDERS $99+
Return Policy
1. General Policy
At Wigl Wagl Warehouse, LLC, our goal is to ensure that you are completely satisfied with your purchase. We understand that sometimes, things don't go as planned. This Return Policy outlines the conditions under which a product purchased from our website may be returned.
2. Damaged Products
We only accept returns in the case where the product arrives damaged. If you receive your product and find that it has been damaged during shipment, please contact us immediately to initiate a return or exchange.
3. Reporting Damage
To report a damaged product, please follow these steps:
- Notify Us Immediately: Contact our customer service team within 48 hours of receiving the product. Late notifications of damage will not be eligible for return or exchange.
- Documentation: Provide photographic evidence of the damaged product and packaging. This is required to assist in our investigation and to facilitate the return process.
- Return Request Form: Fill out a return request form, which will be provided by our customer service team upon your notification. This form must be completed and returned along with the damaged product.
4. Return Process
Once we receive your completed return request form and the required documentation, we will assess the claim. If the return is approved, you will receive detailed instructions on how to return the damaged product to us. Please do not return any product without receiving confirmation and instructions from us.
- Shipping: You will be provided with a prepaid shipping label to return the damaged product.
- Evaluation: Upon receipt, the product will undergo a thorough inspection to confirm the damage.
- Refund or Replacement: If the damage is verified, we will initiate a process for a refund or replacement, based on your preference. Please allow up to 14 business days for this process to be completed.
5. Refunds
Refunds will be processed in the same manner as the original payment was made. For example, if you used a credit card, the refund will be issued to that same card. Please note that it may take an additional billing cycle for the credit to appear on your account.
6. Exclusions
Please note that this Return Policy does not apply to normal wear and tear or damage caused by improper use or accidents. Products that are altered or modified from their original state cannot be returned.
7. Questions
If you have any questions concerning our return policy or the procedure for returning a damaged product, please contact our customer support team at [Insert Contact Information]. We are here to help you.